Effective Date: 20th of May 2026
Welcome to prime-zone.org (hereinafter referred to as the “Website”, “Platform”, “we”, “our”, or “us”). This Platform is operated by BO ART TECH LTD, incorporated in England and Wales under registration number 17229924, with its registered office at 82a James Carter Road, Mildenhall, United Kingdom, IP28 7DE.
By accessing, registering on, or using this Platform in any capacity, you expressly confirm that you have read, understood, and agree to be bound by these Terms and Conditions (“Terms”). If you do not accept these Terms in full, you must immediately cease using the Platform.
1. Nature of Services
1.1 The Platform operates as a digital marketplace that facilitates the purchase, sale, and exchange of virtual goods, including in-game cosmetic items and skins.
1.2 Item transfers are carried out via third-party systems, including Steam trade offers or comparable delivery technologies.
1.3 The Platform does not author, develop, or claim ownership over any of the digital items or intellectual property displayed or traded.
1.4 All game trademarks, logos, and virtual assets displayed on the Platform remain the exclusive property of their respective rights holders.
1.5 Our role is strictly that of an intermediary; we do not participate as a party in the underlying transactions between users and game publishers.
2. User Eligibility
2.1 Access to and use of this Platform is permitted only to individuals who have reached the age of 18, or the applicable age of majority under the laws of their jurisdiction.
2.2 By using the Platform, you represent and warrant that you possess full legal capacity to enter into binding agreements.
2.3 Users acting on behalf of a corporate entity confirm they hold appropriate authority to legally bind that organization to these Terms.
2.4 The submission of false, misleading, or incomplete information is expressly prohibited and may result in immediate account termination.
2.5 Certain Platform features or services may be restricted or unavailable depending on your location or applicable legal requirements.
3. Account Management
3.1 Access to certain features of the Platform requires the creation of a user account and may involve identity verification (KYC) procedures.
3.2 You are solely responsible for maintaining the confidentiality of your account credentials and for all activity conducted under your account.
3.3 Account information must be kept accurate and current at all times.
3.4 We reserve the right to suspend or permanently close accounts where violations, suspicious behavior, or misuse is detected.
3.5 Additional identity checks may be required when processing withdrawal requests or other high-value interactions.
4. Regulatory Compliance
4.1 The Platform maintains AML (Anti-Money Laundering) and KYC (Know Your Customer) procedures in accordance with applicable financial and legal regulations.
4.2 Users are required to cooperate with verification processes when requested. Failure to do so may result in delayed transactions or restricted access to Platform features.
5. Payments and Transactions
5.1 By completing an order, you agree to pay the full stated amount, inclusive of applicable taxes and fees.
5.2 Accepted payment methods are listed at checkout and processed exclusively by certified third-party payment providers.
5.3 The Company does not hold, manage, or have direct access to customer payment funds.
5.4 The use of unauthorized, stolen, or fraudulent payment instruments is strictly forbidden and may be reported to law enforcement.
5.5 We reserve the right to cancel, refuse, or reverse transactions in the event of technical errors, suspected fraud, or regulatory non-compliance.
5.6 Transaction processing timelines are subject to the policies of external banking and payment networks, which are beyond our control.
5.7 Transactions conducted via Visa or Mastercard are governed by their respective card scheme rules. Display of their marks does not imply affiliation with the Company.
6. Item Delivery
6.1 Purchased digital items are delivered to the buyer through Steam trade offers.
6.2 To receive delivery, users must provide a valid Steam trade URL and ensure their account satisfies all prerequisites, such as Steam Guard being enabled.
6.3 Standard delivery is completed within 10 calendar days; in exceptional circumstances, this may extend to 14 days.
6.4 Where delivery cannot be completed, users should contact our support team to discuss available resolutions.
6.5 The Platform bears no liability for delivery failures attributable to user error, incorrect account settings, or restrictions imposed on the user’s Steam account.
7. Selling and Withdrawals
7.1 Users listing items for sale must provide complete and accurate details; once a sale is completed, transfer of the item is mandatory.
7.2 Items remain under the seller’s control until a successful transaction has been concluded.
7.3 Failure to complete a transfer following a confirmed sale may result in account restrictions or suspension.
7.4 A platform transaction fee (e.g., 10%) may apply to completed sales.
7.5 Withdrawal Requirements
7.5.1 The user must meet applicable age and legal eligibility criteria.
7.5.2 Successful completion of identity verification is mandatory prior to withdrawal.
7.5.3 Only approved payout methods may be used.
7.5.4 The user must be a resident of an eligible jurisdiction.
7.6 Withdrawal Limits and Timelines
7.6.1 Minimum payout: €10 per transaction.
7.6.2 Maximum payout: €5,000 per transaction.
7.6.3 Withdrawals are generally processed within 3–7 business days, subject to external provider timelines.
7.6.4 Transactions may be deferred, declined, or reversed due to compliance reviews, technical disruptions, or regulatory constraints.
8. Geographic Restrictions
Access to specific Platform services, including payouts and certain financial operations, is not available to users located in or residing in specific jurisdictions. The following countries and territories are currently subject to restrictions:
Aland Islands, Brunei Darussalam, China, Faroe Islands, Georgia, Gibraltar, Greenland, Guernsey, India, Japan, Jersey, Kazakhstan, North Korea, Kosovo, Kyrgyzstan, Macao, Malta, Monaco, Montenegro, San Marino, Svalbard and Jan Mayen, Taiwan, Uruguay, Afghanistan, Albania, Algeria, American Samoa, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Aruba, Azerbaijan, Bahamas, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bonaire, Bosnia and Herzegovina, Botswana, Bouvet Island, British Indian Ocean Territory, Burkina Faso, Burundi, Cambodia, Cameroon, Cabo Verde, Cayman Islands, Central African Republic, Chad, Christmas Island, Cocos Islands, Comoros, Congo, Democratic Republic of the Congo, Cook Islands, Costa Rica, Côte d’Ivoire, Cuba, Curaçao, Djibouti, Dominica, Dominican Republic, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Vatican City, Honduras, Iran, Iraq, Isle of Man, Jamaica, Jordan, Kenya, Kiribati, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Lithuania, North Macedonia, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Netherlands Antilles, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Oman, Palau, Palestinian Territories, Panama, Papua New Guinea, Pitcairn, Puerto Rico, Réunion, Russian Federation, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, São Tomé and Príncipe, Senegal, Seychelles, Sierra Leone, Singapore, Sint Maarten, Solomon Islands, Somalia, South Georgia and the South Sandwich Islands, South Sudan, Sudan, Suriname, Eswatini, Sweden, Syria, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Northern Cyprus, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Kingdom, United States, United States Minor Outlying Islands, Vanuatu, Venezuela, British Virgin Islands, U.S. Virgin Islands, Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.
9. Prohibited Conduct
Users are strictly prohibited from engaging in any of the following activities:
9.1 Committing or facilitating any unlawful act, including fraud, money laundering, or identity theft.
9.2 Supplying false, misleading, or deceptive information to the Platform or other users.
9.3 Disrupting, damaging, or interfering with the technical infrastructure of the Platform.
9.4 Deploying automated scripts, bots, or unauthorized tools to interact with Platform systems.
9.5 Attempting to circumvent geographic restrictions, transaction limits, or security controls.
9.6 Reselling purchased items without having obtained prior written authorization.
Breaches of these prohibitions may result in permanent account suspension, forfeiture of funds, and referral to relevant authorities.
10. Refund Policy
10.1 Digital goods that have been successfully delivered and accepted are non-refundable, except where required by applicable law.
10.2 Order cancellation is only possible prior to the initiation of payment processing.
10.3 Claims for refunds on undelivered items must be submitted no later than 30 days following the purchase date.
10.4 Approved refunds are credited to the original payment method within approximately 14 calendar days.
10.5 Evidence of systematic misuse of the refund process may result in future requests being declined.
11. Transaction History
11.1 Users may access a complete record of their transactions, including purchases and payout history, via their personal account dashboard on the Platform.
12. Intellectual Property
12.1 All content published on the Website, including but not limited to text, graphics, interface elements, and code, is owned by or licensed to the Company.
12.2 The Platform has no affiliation with game developers or publishers, including Valve Corporation.
12.3 All third-party trademarks and game assets remain the exclusive property of their respective intellectual property holders.
12.4 Any unauthorized reproduction, modification, distribution, or commercial exploitation of Website content is strictly prohibited.
13. Personal Data and Privacy
13.1 Personal data submitted to or collected by the Platform is processed in accordance with our Privacy Policy, which is incorporated herein by reference.
13.2 Data may be used for the purposes of identity verification, fraud detection, legal compliance, and transaction processing.
13.3 The Company acts as a data controller under the UK General Data Protection Regulation (UK GDPR).
13.4 Personal data may be disclosed to trusted third-party service providers solely to the extent necessary for Platform operations.
14. Limitation of Liability
14.1 To the fullest extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, consequential, or punitive damages, including loss of profit, data, or business opportunity.
14.2 Nothing in these Terms excludes liability where such exclusion is prohibited by law, including for death or personal injury caused by negligence.
14.3 We accept no responsibility for technical failures, interruptions, or data loss caused by third-party platforms, including Steam.
15. Indemnification
You agree to defend, indemnify, and hold harmless BO ART TECH LTD and its directors, employees, and agents against any claims, damages, losses, or expenses (including legal costs) arising from:
15.1 Any breach of these Terms on your part.
15.2 Fraudulent, abusive, or unlawful use of the Platform.
15.3 Violation of any applicable legislation or the rights of a third party.
16. Amendments to These Terms
16.1 We reserve the right to revise, update, or replace these Terms at any time, at our sole discretion.
16.2 Any revised Terms will be published on the Website with an updated effective date.
16.3 Where changes are significant, users will be notified at least 7 days in advance.
16.4 Your continued use of the Platform following the publication of updated Terms shall constitute your acceptance of such changes.
17. Governing Law and Dispute Resolution
17.1 These Terms are governed by and construed in accordance with the laws of England and Wales.
17.2 Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
17.3 Prior to commencing formal legal proceedings, users agree to attempt resolution through the Platform’s support team.
17.4 Users located in the EU or UK may also refer disputes to the Online Dispute Resolution (ODR) platform at: https://ec.europa.eu/consumers/odr
18. Contact Information
Company: BO ART TECH LTD
Registered Address: 82a James Carter Road, Mildenhall, United Kingdom, IP28 7DE
Company No: 17229924
Email: info@prime-zone.org