This Privacy Policy explains how prime-zone.org (the “Website”, “Platform”, “we”, “our”, “us”) collects, uses, and safeguards personal information when you use our services, which include the purchase, sale, and electronic delivery of virtual in-game items.
By accessing or making use of the Website, you acknowledge that your personal data will be handled in accordance with this Policy. If you do not agree, you should refrain from using the Platform.
1. Data Controller
The entity responsible for processing your personal data under UK GDPR is:
Company: BO ART TECH LTD
Reg. No: 17229924
Address: 82a James Carter Road, Mildenhall, United Kingdom, IP28 7DE
Email: info@prime-zone.org
2. Categories of Personal Data
Depending on how you interact with the Platform, we may collect and process the following types of personal information:
2.1 Identity and Contact Data — including your full name, email address, and billing details.
2.2 Transaction Data — comprising order history, purchase confirmations, and transaction receipts.
2.3 Payment Information — handled exclusively by certified third-party processors; we do not store or retain complete card details.
2.4 Gaming Account Data — such as your Steam username, trade link, and item delivery status.
2.5 Technical Data — including IP address, browser type, device identifiers, and session cookie information.
2.6 Support and Communication Records — any correspondence or requests submitted through our support channels.
2.7 Verification Data — documentation or information required for identity verification under our KYC/AML compliance obligations.
3. Data Collection Methods
We gather your personal data through the following means:
3.1 Directly from you when you register an account, submit an order, or get in touch with our support team.
3.2 Automatically via cookies and tracking technologies as you navigate and interact with the Website. Please refer to our Cookie Policy for further details.
3.3 From trusted third parties, including payment service providers, fraud prevention specialists, and analytics partners.
4. Security and Data Protection
We apply a range of technical and organizational controls to safeguard your personal data from unauthorized access, loss, or misuse:
4.1 All sensitive data is transmitted and stored using industry-standard encryption protocols.
4.2 Access to personal data is restricted to authorized personnel on a need-to-know basis.
4.3 Continuous monitoring and fraud detection systems are in place to identify and respond to security incidents.
4.4 Notwithstanding these measures, no system can guarantee absolute security. You are responsible for protecting the confidentiality of your account credentials.
4.5 Some transactions may be subject to automated decision-making processes carried out by external banks or payment systems. Where applicable, you may request a manual review of any such automated decision.
5. Purposes of Data Processing
Your personal data is used for the following purposes, each supported by an appropriate legal basis:
5.1 To process, fulfill, and confirm orders, including the delivery of digital items via Steam.
5.2 To communicate with you regarding your transactions, account status, or support requests.
5.3 To maintain, secure, and continuously improve the technical performance of the Platform.
5.4 To detect, investigate, and prevent fraudulent, abusive, or unauthorized activity.
5.5 To comply with applicable legal and regulatory requirements, including AML rules, tax obligations, and accounting standards.
5.6 To enforce our Terms and Conditions and protect the rights of the Company and its users.
We process personal data only where a valid legal basis applies, such as the performance of a contract, compliance with a legal obligation, or pursuit of a legitimate interest.
6. Cookies and Tracking Technologies
The Platform uses cookies and comparable technologies for the following purposes:
6.1 To ensure stable and correct technical operation of the Website.
6.2 To store and apply user preferences for a more personalized experience.
6.3 To analyze user behavior and Website performance.
6.4 To facilitate targeted marketing and promotional activities.
You may manage cookie settings at any time via your browser preferences. Please note that disabling certain cookies may affect the functionality of the Platform. For full details, please consult our Cookie Policy.
7. Data Sharing and Disclosure
We may share your personal data with the following categories of recipients:
7.1 Payment processors, acquiring banks, and card schemes, for the purposes of transaction authorization and fraud prevention.
7.2 Third-party service providers engaged for hosting, analytics, customer support, and communication infrastructure.
7.3 External platforms, notably Steam (operated by Valve Corporation), where necessary to complete item delivery.
7.4 Regulatory bodies, law enforcement agencies, or legal advisors when we are required to do so by applicable law.
We do not sell, rent, or trade your personal data to any third party for their own commercial purposes. Payment card details are handled exclusively by certified external providers and are never retained by us.
8. Email and Communications
We may use your registered contact details to send the following types of communication:
8.1 Order confirmations, receipts, and transactional notifications.
8.2 Service updates, security alerts, and operational announcements.
8.3 Promotional or marketing messages, exclusively where you have provided opt-in consent.
You may withdraw consent for marketing communications at any time by using the unsubscribe mechanism included in our emails. Essential service communications will continue to be sent where necessary, regardless of marketing preferences.
9. Data Retention Periods
We retain personal data only for as long as it is necessary to fulfil the purposes described in this Policy:
9.1 Customer support records are retained for the duration required to fully resolve the matter in question.
9.2 KYC and AML compliance records are stored for a minimum of 5 years, or longer where required by applicable legislation.
9.3 Transaction and financial data are retained for up to 6 years for accounting and regulatory compliance purposes.
9.4 Cookie data is retained in accordance with each cookie’s defined lifecycle, or until you delete them manually.
10. International Data Transfers
10.1 In certain circumstances, your personal data may be transferred to and processed in countries outside the United Kingdom or European Economic Area.
10.2 Such transfers may occur, for example, when payment providers or financial institutions with which we work are based in other jurisdictions.
10.3 In all such cases, we ensure that adequate safeguards are in place to protect your data, including the use of Standard Contractual Clauses or equivalent legally recognized mechanisms.
11. Your Data Subject Rights
Under applicable UK data protection law (including the UK GDPR), you are entitled to exercise the following rights:
11.1 Right of Access — to obtain confirmation of whether we hold your personal data and to receive a copy of it.
11.2 Right to Rectification — to request correction of inaccurate or incomplete personal data.
11.3 Right to Erasure — to request deletion of your data where there is no longer a legitimate basis for its retention.
11.4 Right to Restriction — to request that we limit how we process your data in certain circumstances.
11.5 Right to Object — to object to the processing of your data based on legitimate interests.
11.6 Right to Data Portability — to receive your data in a structured, machine-readable format.
11.7 Right to Withdraw Consent — where processing is based on consent, to withdraw that consent at any time without affecting prior processing.
11.8 Right to Lodge a Complaint — to raise a concern with the UK Information Commissioner’s Office (ICO) if you believe your rights have been violated.
To exercise any of the above rights, please contact us at: info@prime-zone.org
Our services are designed for users who are 18 years of age or older. We do not knowingly collect or process personal data from individuals under the age of 18.
12. Updates to This Policy
12.1 This Privacy Policy may be revised periodically to reflect changes in legal requirements, business practices, or technology.
12.2 Any updates will be published on this page, accompanied by a revised effective date.
12.3 Continued use of the Website following the publication of an updated Policy constitutes your acceptance of the changes.
Contact Information
Company: BO ART TECH LTD
Registered Address: 82a James Carter Road, Mildenhall, United Kingdom, IP28 7DE
Email: info@prime-zone.org